20 May Client Story: How a Digital Application transformed a Life Insurers customer experience
Client Story: How a Digital Application transformed a life insurer’s customer experience
A leading life insurer sought to boost customer engagement and increase satisfaction. They also wanted to enhance internal efficiencies and make it easier for customers to track their insurance premiums.
After being approached with this challenge, InfoCentric rose to the occasion and exceeded all expectations.
Our solution? An innovative digital health platform with a simple and intuitive user interface.
- To improve user engagement be developing a simplified user interface.
- To increase customer satisfaction by making it easier to track insurance premiums.
- We developed a digital platform to collect data and provide real-time integration and analytics. This gave our client greater insight into their customer segments.
- We delivered managed services to ensure the new platform worked seamlessly, now and into the future.
- We seamlessly integrated devices
- We secured the client’s data storage.
- We introduced full user authentication.
- We ensured content was easily accessible.
- We made the Relational Database Management System (RDBMS) scalable.
- The client was able to prepare and present data better than ever before.