06 Mar Client Story: Managing a single view of customer data platform for a Financial Services provider
Client Story: Managing a single view of customer data platform for a Financial Services Provider
THE CHALLENGE
The transition of a single view of customer data platform into production required specialist managed services to ensure downtime was minimised and the business received timely and accurate data for critical business insights.
OUR BRIEF
- Establish an operational and support model for the platform
- Ensure all pipelines provide regular and timely data
- Identify new sources of data for additional value add to the business
- Maximise uptime via specific service level agreements
OUR APPROACH
- Definition and integration of an operating model that would provide level 2 and 3 support
- Integration with the Level 1 customer help desk
- Management and monitoring of all cloud environments (Azure, DBT & Snowflake)
- Incremental improvements to the data management frameworks
- Introduction of Automation where applicable and appropriate
- Adherence to security and privacy considerations
- Extraction and Ingestion of additional data sources
KEY OUTCOMES
- Enabled the customer to focus its scarce resources on extracting value from the platform rather than supporting the platform
- Frequent enhancements made the platform more scalable and robust, supporting increasingly higher volumes of data
- New sources of data where added on demand with minimal cost impacts
- The number of defects per month has been reduced by 80% over a 12 month period
- The majority of problems and issues are proactively identified and resolved before any impact to the customer’s operations